Has
Your Order "Gone Missing"?
Chances are it hasn't.
We
ship all orders by a variety of carriers, depending on the situation,
depending on the location of the customer, depending on the value
of the shipment or even the type of package. If the
carrier says your order was delivered, it was delivered. Please
be very, very sure you haven't received your order
before firing off a nasty email which will only cause us, and you, time, grief and hard feelings.
Check with your neighbors, ask your dog, grill your co-workers,
ask your neighbor's dog, maybe your kids took it to school, maybe
your spouse or house cleaner threw it away... It IS around there
somewhere. If we have proof of delivery, we will NOT send you
a replacement for free simply because you cannot find your item.
In one case involving a Realtor from Nashville, she actually tried
to claim the carrier forged her signature on the delivery receipt and kept the item (a personalized newspaper) for himself.
If the carrier loses or wrecks your order, it will do no good
to email us a foul, nasty, insulting note berating us for the
carrier's mistakes. We are not the carrier. And we are not your
punching bag. These carriers are sloppy, slow, incompetent and
expensive. We hate them just as much as you do. All that's required
in the event of a missing or ruined order is a polite, non-hysterical,
rational email to us explaining the problem in clear terms; we'll
reply quickly and advise you of your options. We maintain copies
of all shipping labels; please do not accuse us of shipping to
the wrong address when that's not the case. We cannot recall ever
having a serious problem with any order or any customer that was
not related to a carrier's mistake. Please understand that we
can only address the package; we cannot hand-carry it to your
door.
For more
information about our shipping policies click here
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