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If you use this forum:

Your message is not considered private and may be subject to public dissemination. All correspondence sent to or through the TrixiePixGraphics.com and FakeNewspapers.com domains, are not considered private and may be subject to public dissemination.

You may check these FAQs to see if your question has already been answered:

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What if Your Order Seems to be Missing?

Fake Newspaper FAQs

Before posting a help
request, please (please)
check for answers below:

================================

1. Where's my tracking number?

The carrier, not us, sends a tracking number to the email address you used when ordering. Please check your junk, spam or deleted folders. It is possible (likely) that your ISP has configured its servers to deny emails from the major carriers. Why? Good question! Please ask your ISP. We do not send duplicate tracking or label numbers. Please read this again: We do not send duplicate tracking or label numbers. By the time we receive your inquiry, process it, find the tracking number and reply, your item will usually have arrived anyway. Please do NOT inquire about so-called "missing" orders until the allotted time period for their arrival has elapsed (up to ten (10) BUSINESS DAYS for regular shipping, and up to five (5) BUSINESS DAYS for "RUSH"). Generally your order will arrive far sooner, but it cannot be considered "officially missing" until these times have elapsed.

2. My order is late / missing:

When we trace a "missing" shipment we find, in 99+ cases out of 100, that it was delivered and signed for days before but a family member or co-worker forgot to mention it. Remember, if you chose regular shipping, your order may take 72 hours to print. If it is ready for shipment on a weekend it may not go out until Monday. It may then take 4-7 additional BUSINESS days to reach you. Or it may really be missing! (see below). Please do NOT inquire about so-called "missing" orders until the allotted time period for their arrival has elapsed (up to ten (10) BUSINESS DAYS for regular shipping, and up to five (5) BUSINESS DAYS for "RUSH"). Generally your order will arrive far sooner, but it cannot be considered "officially missing" until these times have elapsed.

3. My order still hasn't shown up. Where the heck is it?

We receive many orders returned to us as "unclaimed" or "unable to deliver". If your tracking data says your order was returned due to a problem, and that same tracking shows that we have received it back, please use this link to have it re-shipped. But please do NOT inquire about so-called "missing" orders until the allotted time period for their arrival has elapsed (up to ten (10) BUSINESS DAYS for regular shipping, and up to five (5) BUSINESS DAYS for "RUSH"). Generally your order will arrive far sooner, but it cannot be considered "officially missing" until these times have elapsed.

4. You made a mistake on my order!

We're far angrier at ourselves when we make a mistake than you could ever be. Just notify us as politely as possible and we'll take care of it immediately, and we'll thrash, beat, chastise (and possibly fire) the person responsible. But ranting, raving, cursing, threatening and insulting us will NOT help your cause, just as it will not help any cause in any other life-endeavor.

5. You shipped to my BILLING address instead of my SHIPPING address. WHY!??

Internet fraud has skyrocketed. The most common ploy of the Internet fraudster is to steal a credit card, and to buy a bunch of "stuff" online, then to have those items shipped to an alternate address. A month or three later the owner of the card discovers the fraudulent activity on their card; they file a chargeback, and the retailer loses their money. In the first four months of 2007 we have lost in the neighborhood of $11,500 due to this exact scenario. We finally had NO CHOICE but to adopt the policy that many other retailers had already switched to -- that of shipping ONLY to the registered billing address.

6. When I track my order the carrier's website provides info that doesn't make any sense. What kind of crap is that?

For instance, USPS sometimes reports that they haven't even received your package for shipping for several days after you signed for its delivery! Please do NOT inquire about so-called "missing" orders until the allotted time period for their arrival has elapsed (up to ten (10) BUSINESS DAYS for regular shipping, and up to five (5) BUSINESS DAYS for "RUSH"). Generally your order will arrive far sooner, but it cannot be considered "officially missing" until these times have elapsed.

7. Do you print your newspapers on real newsprint?

Yes, of course (amazingly some of our copycat competitors do not).

8. Do your newspapers have print and ads and whatnot on BOTH sides?

Yes.

9. I submitted a question to you four days ago and I never received a reply.

This space USED to feature a couple of sentences like THIS: "As long as we can even remotely make sense of your message (the Internet is overflowing with the deranged at 3 a.m.) we ALWAYS reply. Always. Period. No exceptions. Always within 24 hours, but usually within a few hours, and often within a few minutes." We'll respond to inquiries that are even marginally valid/sane. But beyond that point we'll just delete them.

10. You said you refunded on something and credited my card, but all I see is a debit on my statement. Are you a bunch of rip-off bastards or what?!

Whenever a refund is found to be due, from us to you, it's done that very same night, after 22:30 Pacific, when our receipts for the day are batch-dumped to the credit card processor. We can't do a refund any sooner because as far as the system knows, your transaction does not yet exist (therefore it can't be reversed). At the moment we process a refund, an email is sent to the email address you used when you placed the order, confirming the refund, giving you a reference number for it, and stating what the refund was for. After that, it is up to YOUR BANK (or financial institution, card issuer, etc.) to decide when they want to post that refund to your statement. Banks, credit card companies and financial institutions, will usually hold onto those funds. It will usually take your bank or card company from a couple of days, to ten days or more, to finally get around to giving your money back to you, after we have given it back to them. Please do NOT email us with nasty-grams, accusing us of everything from stealing your money to kidnapping the Lindbergh baby, because we'll be just as snappy with you as you are with us. After all, the answer to your question was printed right here, all along.

11. I placed my order, but now I realize I made a mistake. Can I email you with a correction or update? Please? Just this once??

You must SUBMIT A NEW FORM. Just submit the form -- do NOT continue through the payment process again, or you'll be charged again!

12. I tried to buy something on your site but my credit card was declined. This is BS! My credit card should work!

The most common reasons an issuing bank declines a transaction include, but are not limited to:

  • The cardholder has exceeded the account's credit limit.
  • The cardholder is late on payment to the issuing bank.
  • The cardholder has specified to the issuing bank that the cardholder would not like Internet-based transactions to be approved for that card.
  • These are usually referred to as [REASON 2] by your card company. "Reason 2" is an error issued by YOUR card company, and not by us or any company affiliated with us. You must resolve all Reason-2 declines with your own card company.

13. I tried to place an order but it failed due to something called "500 SSL negotiation failed".

500 SSL NEGOTIATION FAILED: There are at least five companies or entities involved in the processing of a single online credit card transaction. One would seem to be enough, but too many people have found ways to insert themselves into the process to try to skim a few pennies off of every Internet sale. Each one of these outfits requires that your order be processed through their servers, like dominoes, one after another. Usually this all takes place in the blink of an eye. But if even one of those servers goes down, the transaction fails. Authorize.net is famous for server glitches, and the amount of money those problems cost their clients (us) in lost sales and angry (ex) customers is absolutely staggering. We see no evidence that Auth.net particularly cares. Generally, when you see this error, you can wait a few minutes and try again; chances are good it will then go through.

14. REASON 2, REASON 4, REASON 27 Declines, more info

REASON 27: The address you entered as your billing address does not match the address the credit card company has on file for that card.

REASONS 2, 4: . It is an error that YOUR card company issues to OUR card processor prohibiting the sale under any conditions. We simply pass that error code to you. There is nothing we can change in our cart that will stop a REASON 2 or 4 decline from being issued, BECAUSE IT IS ISSUED DIRECTLY FROM YOUR OWN BANK OR CREDIT CARD COMPANY, and NOT from, or by, us. We have no more control over your bank or its policies than you have over ours.

Even MORE info:
A REASON 2 decline means that (1) you are over your card limit and your card issuer has frozen further use of your card until you pay down the balance, or (2) it means that you are late on your payments and your card company has frozen your card until you pay down the balance, or (3) the cardholder has specified to the issuing bank that the cardholder would not like Internet-based transactions to be approved for that card.

 

15. REASON #3 Declines:

When we query the card processor's reason-code service for "Response Reason 3" we receive the following (note that in these cases the customer will need to use an alternate method of payment as we will not accomodate this non-standard request -- we see this roughly once every two or three years):

"This transaction has been declined. Notes: Integration Team Suggestions: A referral to a voice authorization center was received. Please call the appropriate number below for a voice authorization.
For American Express call: (800) 528-2121
For Diners Club call: (800) 525-9040
For Discover/Novus call: (800) 347-1111
For JCB call : (800) 522-9345
For Visa/MasterCard call: (800) 228-1122
Once an authorization is issued, you can then submit the transaction through your Virtual Terminal as a Capture Only transaction.
"

16. REASON #250 Declines

REASON 250: If you're declined for [REASON 250], it's our doing. Reason 250 means that we've specifically and explicitly banned you from ordering from us. Usually that's because of some problem we've had with you in the past, but it could be due, simply, to activity on our website or in our shopping cart which we see as "suspicious". If you've tried to order inappropriate products in the past (Fake Home Medical Tests for Cancer, for instance, or Fake Drug Prescriptions for Cancer Treatment or Pre-Natal Vitamins, let's say), we may have blocked you for that.

17. REASON #65 Declines

REASON 65: This means you entered the card code (located on the back of your card) incorrectly. This could mean that you simply typed the wrong number and you should try again, or it could mean that the card you're trying to use is not really yours, and if we print and ship your product, we'll never get paid for it.

18. You charged my card once, twice (or thrice) even though my order was declined! What kind of rip-off bastards are you, anyway?!

There are two possible reasons for this:

(a) You clicked the "SUBMIT ORDER" button more than once. This has become such a huge problem that most banks and credit card processors have now set up a bit of software that looks for multiple transactions like this, which are usually made only seconds apart, and automatically cancels one of them. It may take a day or three for this cancellation to be seen on your credit card statement. If, after a few days, it still shows as a debit, simply notify us POLITELY and we'll immediately look into it. If a double or triple charge shows in our books, we'll credit as appropriate. However, sometimes a double charge will NOT show in our books. In that case you're dealing with a problem within your own bank. See below:

(b) Even in the case of a cancelled order, YOUR BANK will still often reserve the funds that would have gone to pay for your order. In the case of a declined transaction, WE do not EVER get your money, YOUR Credit Card Bank has put a hold on it. This is the policy of YOUR BANK, and we have no control over it. Your bank will usually automatically clear those funds within a few days. Please do NOT email us to ask why we charged your card, when the order was cancelled. We have NOT charged your card in this instance. It is the policy of YOUR BANK.

19. I filled out one of your forms and clicked SUBMIT, but either NOTHING happened, or something "bad" happened! What kind of idiots are you, anyway?!

Sometimes a connection between you and us (Houston) is slow and/or in the process of failing. Sometimes a bit can "get stuck" in your browser's cache, especially with Microsoft, not so much with Mozilla browsers. If this is the case, shutting down the browser and restarting it will usually cure it. Or even rebooting the computer, especially if it's Windows. Clearing the cache in a browser will often or usually help as well -- instructions are different depending on the browser. Also, a common problem is large image attachments. Pics need not usually be over, say, 100-200k, yet sometimes customers try to upload some ten meg (10,000k) monstrosity. Our forms will actually handle those, provided the customer is willing to sit and wait. Unfortunately, we've found no form that RELIABLY shows the progress of an upload, so we've opted for a form which doesn't even try to show the progress.

20. I Received a SPAM Email from You! I HATE Spam! Now I hate YOU!

No, you most assuredly did not receive a spam from us, nor a "newsletter" a "special offer for special customers", or any other email that was not specifically and explicitly related to the processing of your current order. We have never, ever sent a single spam, and we never will. To find out how this happens, please Google the term "spoof" or "spoofed emails". All communication is routed through our online form (below), so as to avoid any discrepancy regarding the origin of any email, whether coming in, or going out.

21. I want you to ship to an address other than my registered billing address. Can this be done?

No.

22. OK, OK, but I STILL want my order shipped to an alternate address. There must be SOME way to do this?!?

Sorry, but no. We want to protect you and ourselves from internet theft.

22. I Tried to Order but Got an "ERROR 21"!

Please try your order again.

When we run that error through the credit card processor we get the following.

Credit Card Error-21

-------------------------------------------------------------------------

About using this public forum

WARNING:

Your message is not considered private and may be subject to public dissemination. You should be aware that the contents of this contact may be monitored to ensure compliance with the TrixiePixGraphics user policy. Replies to this message, and including all communications sent to or through the TrixiePixGraphics.com, National-Media.org and FakeNewspapers.com domains, are not considered private and may be subject to public dissemination.

 

All customer service inquiries will be displayed publicly on the form below. All responses will be displayed publicly on the form below. We do harvest IP addresses and other data; if you abuse this system it is quick and simple to send the documentation to your ISP -- in fact we've automated it. Problem-cases are virtually always traceable even if they've entered a phony email address.

By default your email address, phone, and other identifying data about you is hidden from public view. We reserve the right to display it. When you click "submit", your message will be heavily filtered for offensive keywords and unpleasant phrases. If it doesn't survive the initial filters it is deleted automatically and we will not be aware of your submission. If you feel you do not wish to risk placing your inquiry into the public domain, then you should not use this form. This is our sole means of customer support.

Replies are posted into the same box in which your original message appears. The message thread shows newest inquiries and replies at the BEGINNING of this form window. To check for our reply, you must come back to this page (bookmark it, please) and check the latest entries on the TOP of the first page for any reply to your message. You will NOT receive an email in any case, because we have spent far too much time responding at length to customers' inquiries, only to have them send a nasty email a week later demanding to know why we didn't respond. We then almost always find our response in a spam-folder in their email program, or we find that AOL or some other company of dazed and confused evil munchkins has blocked it from reaching the recipient.

You're limited to 1000 characters per each message. Anti-spamming is in effect. You may only submit so many entries per hour. HTML is disabled. You'll always receive a reply within 24 hours (assuming the message is understandable), but very often within a few hours, and somewhat often within a few minutes.

 

----------------------------------------------------------------

I Need to make a change or correct a mistake in my personalization form:

Important!

1. Please DO NOT submit changes, updates or corrections to your personalized product via this form. Corrections, changes or updates MUST be submitted by completing a NEW FORM for the product you ordered. When submitting a correction do NOT proceed through the payment process a second time! Merely submit the form and you're done.

2. Please DO NOT submit changes, updates or corrections to your personalized product via this form. Corrections, changes or updates MUST be submitted by completing a NEW FORM for the product you ordered. When submitting a correction do NOT proceed through the payment process a second time! Merely submit the form and you're done.

3. Please DO NOT submit changes, updates or corrections to your personalized product via this form. Corrections, changes or updates MUST be submitted by completing a NEW FORM for the product you ordered. When submitting a correction do NOT proceed through the payment process a second time! Merely submit the form and you're done.

Thank you

 

WARNING
Terms of Use for This Forum:

Messages Submitted through this forum are NOT PRIVATE. Your inquiry will be public, and OUR RESPONSES will be public. Our responses may include ANY DATA related to your order except your credit card number. We maintain an OPEN BOOK policy of transparency. Every interaction we have with every customer is PUBLIC INFORMATION, as shown below.

By using the service
below, you are agreeing
to the terms of this page

REMEMBER:
You will NOT receive ANY email in response to your inquiry.
All replies are posted on this page, oldest at the END.
You must RETURN TO THIS PAGE to read our reply.
Our entries and responses, below, contain and include our opinions.

You may also use this form to request free missing children flyers

Question and Answer Archives #1 (10-17-2007 to 6-13-2008)

 

 

TrixiePixieGraphics Public Support Forum

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Customer Service
Post Message Customer Service :: 625 Entries - Page 1 of 13 Bold Entries new since last visit.
Message
Date: 9.2.2010
Author: MARCUS

REPLY:

Hi Marcus - All you have to do is specify it here. Once you have made your order, just reply back to this forum with your all-text request and any other requests and put the Order# in the field above.
Thanks!

**********************

If I dont want to use images and would like that space replaced with text, how do I specify that?
Date: 9.1.2010
Author: Maya

REPLY:

Hi Maya - No problem. We'll change it to transparency for you.

*******************
Hello, I had ordered the fake ultrasound, the plain type 1 on the standard glossy plate, however I would like it to be on the Acetate transparency.
Date: 9.1.2010
Author: Monica

REPLY:
Hello Monica - As long as the Cary, NC address you indicated is valid, we can ship it there.
You can still purchase Express shipping if you authorize us to charge your credit card an extra $38.21. That way your shipment will be received before the party. Please reply here ASAP if you would like Express shipping.
Thanks!

*************
I asked you to send my order to me at my work address instead of my billing address because I have stuff stolen from there on a daily basis. Can you please do that? I will even sign for it. I would rather sign for it. If it goes to my billing address it wont be there by the time I get home to get it. Also I asked to have overnight shipping and it submitted without accepting that. What can I do to fix that? Or will it be to me by Friday? I need by Friday. The party is Tuesday and Monday is a holiday. PLEASE HELP ME HERE!!!!!!!!!!!!!! If I need to I can change my billing address too to my work address on the shipping form.
Date: 9.1.2010
Author: Elizabeth

Elizabeth,

All of our products are copyrighted. Some of which are now Registered Trademarks. We actively seek out anyone attempting to copy or resell our products. We have found them in the past and we have sued them out of existence. If anyone attempts to copy our material, products, names of products, or even the look and feel of our website, their business will be shortlived.

We take this very seriously and look forward to your website.


To whom it may concern,

I am in charge of the development of an up and coming website. We are very interested in some of the products you offer,
and would like to know if you would be interested in an affiliation/integration? If so, do you partake in drop shipping?

Thank you,

Elizabeth
Project Manager
Date: 9.1.2010
Author: Maya

REPLY:
Hello Maya - There is still time to make changes. Please reply here to indicate what changes you would like made to the order. Thanks!

*********************

I had made a purchased but realized that it wasnt what I wanted after I had went through the payment process. I would like to only change the order not return it. But I dont see anywhere to do that. It hasnt shipped yet.
Date: 8.31.2010
Author: MARCUS

REPLY:

Hello Marcus,

1. Yes, we can make any part of the newspaper name in CAPS for you.
2. A date is not necessary. You can indicate NONE in that form field.
3. Yes, that's ok if you don't want to add any images. And if you do not want any of the existing images that come with the newspaper templates, we can replace them with text.

If you have any further questions, please let us know! Thanks!

**************************

I would like to place and order but have some issues:

1. Due to the nature of my project, part of the newspaper name MUST be in ALL-CAPS, but your "more info" tab says not to do this. Can part of the name be in all caps? Otherwise, I cannot use your services.

2. Must I show a date? It doesn't reference under the "more info" section that I could just say "NONE" and not have a date.

3. I would not like to use ANY images and would not like there to be an image on the page like your example, is this possible?
Date: 8.28.2010
Author: L

REPLY:

Hi L - If you don't want the gender indicated, you can select "Unknown". If you want the actual "Gender/Remarks/Comments:" line removed from your ultrasound, we can do that for you.
If you want the Gender line removed, after you complete your purchase online, please reply here with your Order#.

Thanks!

*****************
I was interested in purchasing a fake ultrasound, but wanted to know if the gender wording could be removed at the lower right corner?
Date: 8.23.2010
Author: K

REPLY:

Hello - Yes, that's correct, you will place one order for TWO Plain #1 Ultrasounds and then reply here after you complete your order. And then we will create your special order.
Thanks!


*********************
I am the one wanting the 20 week old girl fetus with arrows and such pointing out to be a girl, so I just need to place one order for 2 #1 plain ultrasounds, is that correct and you will make it a girl that is 20 weeks old? I am going to be placing this order next Monday so would I just reply on here with order number so you know it is me that is requesting special order?
Date: 8.22.2010
Author: K

REPLY:

Hello - We can create a plain version of a female fetus in the 20 week stage for you. Since this would be a newly created ultrasound product, we charge $33.90 and you will get 2 copies. If you would like to order this, please reply here and when you make your order online please purchase TWO (2) Plain #1 ultrasounds.

Thanks!
***************************

I was wondering if you could make a plain b&w ultrasound that is about 20 weeks along and shows the sex being a girl, I mean so you can see that the baby is a girl not a boy
Date: 8.20.2010
Author: Meg

REPLY:

Hello Meg - Yes, customization is available on the existing ultrasounds. The size of the image is basically the same on all the ultrasounds. What customizations did you have in mind?

Thanks.

*********************

Hi I'm looking at plain ultrasound #s 1 & 2. I've also looked at the customization available. I wondered if the measurement (11 cm) is the same on all of if it is possible to request customization?

Thanks!
Date: 8.17.2010
Author: jennifer

REPLY:

Hello Jennifer -

To clarify, do you want next day (overnight) shipping?

As with all our shipments, you will receive an email with the tracking number.

Thanks.

*****************

yes i had asked if i could upgrade to fedex shipping before and they said to respond if i wanted that option and i do i also wanted to know how i could get the tracking number once i pay for my order and how fast it might be there
Date: 8.17.2010
Author: W

You're welcome!

************
THANK YOU !!! "Virtual HIGH FIVE!!!"
Date: 8.17.2010
Author: W

REPLY:

Hi W - Please read our reply below. We apologize for the confusion and we will re-send your clues on dry-erase paper.

Thanks!

**************

If I can't have the clues printed on the dry erase material then I will need to be sent the word docs corresponding with the puzzles so I can have them created with a vendor in Atlanta. Please let me know that this is possible.
Date: 8.16.2010
Author: Jess

REPLY:

Hi Jess - Yes, we can do that for you. Please let us know which ultrasound version (weeks) you will order. Thanks.

*****************

I was wondering if you could put the lines, arrows etc. and the gender girl on the ultrasound not just on the gender remarks on the bottom
Date: 8.16.2010
Author: jennifer

REPLY:

Hi Jennifer - We normally ship by USPS. But we can ship your order via FedEx if you purchase the EXPRESS shipping option when you make your order. Please reply on this forum if you would like that option. Thanks!

****************

i was wondering how you guys shipped if it was by fed ex or ups i also wanted to know if i could upgrade to that kind of shipping if possible please and thanks.
Date: 8.16.2010
Author: W

REPLY:

Hello W - We sincerely apologize! The company changed ownership at the beginning of this year and a few changes were made.

We will re-send you the clues on the dry-erase material as you requested ASAP.

Thanks for being a repeat customer and for being so patient!

*****************

Last year my puzzle came with the Crossword and the clues on the dry erase material . Did you change your policy? How can I get my clues on the dry erase material? I mount them together on a giant board for my event.
Date: 8.13.2010
Author: W

REPLY:

Hi W - It is only the giant puzzle that is printed on the dry-erase media. The clues are printed on regular sheets of paper. Thanks.

*****************

The clues are supposed to be on the same dry erase material correct?
Date: 8.12.2010
Author: W

REPLY:
Hello W - Glad you got your crosswords. Your clues were shipped separately and you should receive them today. Thanks!

******************
Hi I just recieved my packages but only the crosswords are in it. Where are my Clues? Are they mailed Separately? 10917 Did I do something wrong?
Date: 8.12.2010
Author: Liz

REPLY:

Hello Liz - Our system is showing that you created an Offline Order (you would send us payment by check, etc.) which indicates you were able to proceed to the checkout page. If this was not your intention and you actually want to pay by credit card, please select that Payment Method in the Checkout Billing Info screen. If you are still experiencing issues with checking out, please reply. Thanks!


**************



Hi I am trying to place an order but as I go to my cart to check out the page will not let me check out. It stays on the submit order page. Can you help?
Date: 8.11.2010
Author: J

REPLY:
Hi J - Yes, we can make this. When you go to our Fake 3D Ultrasounds page, as you scroll through the different stages you will find one for "Weeks 18 thru 23 [Second Trimester]". You can select this Ultrasound Version in the order form at the bottom of the page. Then, you can select your Gender/Comment from the various options listed. Thanks!

*******************
Could you tell me if you have a 3D ultrasound in the second trimester, that shows the sex being a female, or if you could make one? Please and thank you!
Date: 8.11.2010
Author: J

REPLY:
Hello J - We just forwarded the Tracking Data email to your gmail address. Please make sure emails from FakeNewspapers.com do not go to your spam/junk folder.
Thanks.

**********************************

I didn't receive an email with my shipping info or anything telling me when I should expect it! If you could send me an email that would be great!
Date: 8.11.2010
Author: Jae

REPLY:
Hi - We created a 3D ultrasound in the 4 to 6 week stage, in black and white for you. It was shipped out yesterday. If you are not satisfied with the way that looks, please let us know. Thanks.

******************

If I could clarify, I didn't actually want a 3D ultrasound, I was wondering if you had a regular ultrasound from the 4 to 7 week stage. Thanks
Date: 8.11.2010
Author: peter

REPLY:

Hello Peter - That's no problem, you will get your order by then. Thanks!

*********************

Hello, I placed an order and need it by the 19th at the very latest (video shoot) I would very appreciate some kind of confirmation for this - thank you!
Date: 8.11.2010
Author: Jae

REPLY:

Hi - We can make it black and white (plain) instead of the default brownish color.

Thanks.


*************

Is it a plain no color ultrasound because I did see where you guys had the 3D 4-6 weeks ultrasound. But I was wondering if you had a plain 4-6 weeks ultrasound?
Date: 8.11.2010
Author: Tasha

REPLY:

Hello Tasha - The weight of the paper is 60 lb and it is a glossy finish.

Thanks!

***********************

What weight of paper do you use for your wrapping paper? And can I get a gloss finish?
Date: 8.11.2010
Author: Jae

REPLY:

Hello Jae,
Yes, we can change your order to the 4-6 week ultrasound.
Thanks!

***************

Hi I placed an order yesterday but wanted to change it. I was wondering if you had a 4-6 weeks ultrasound and if I could change it to that? Thank you!
Date: 8.10.2010
Author: J

REPLY:

Hi J - We just shipped out your order today, 8/10/10. You should've received an email with the shipping details.

Thanks!

******************

I placed my order on August 9th can you tell me when you sent it out, I know it should take between 7-10 days! Thank you!
Date: 8.9.2010
Author: p

REPLY:

Hello - We apologize for the issues you are having with the shopping cart. We have many UK customers and no one has notified us of this problem before.

Please try to place your order again and let us know if you continue to experience the same issue. Thanks!

*************

Love the site, but I am struggling to place an order. Are you working on the problem?

I wish to purchase a fake scan and have it delivered to London but i can't progress through the basket. The page reports an error 500 message when i try to get a quote for a UK shipping address.
I'll try to place the order again tomorrow, assuming i dont hear from you.

Best regards
Date: 7.30.2010
Author: kt

REPLY:

Hi kt - Yes, we accept money orders. At Checkout, in the Billing Information section, for Payment Method select "Offline (Mail)". At the end of the checkout process, there will be a form you will need to print and send with your money order.

Thanks!

***********************

can i send you a money order if so how do i do this
Date: 7.28.2010
Author: Shara Kennedy

REPLY:

Hi Shara - We have not charged you twice. We only received one payment for one order from you. The first time you attempted to make a payment, there was an error because the address you provided did not match the billing address on your credit card. Therefore your credit card issuer/bank may be holding those funds. Please contact your credit card issuer to correct this.

Thanks!

***********************

I ordered the entire fake pregnancy kit and I recieved an email conformation for 1, but my bank account statement is showing that I was charged twice. How can this be fixed because I did not order two and I can not pay for two
Date: 7.27.2010
Author: Hanna Brown

REPLY:

Hi Hanna - Your order has not been processed because we have not received a payment from you yet. Please complete your order. Thanks!

*************************

I just order a ultrasound todday, please let me know when you sent it!
Date: 7.27.2010
Author: Jess

REPLY:

Hello - On your credit card statement, the transaction will be from TrixiePixGraphics.com, which is one in the same with FakeNewspapers.com. On the shipment, the company return address will say FakeNewspapers.com. We are a legitimate business. Thanks!

*****************************

Hi, I was just wondering how the charges appear on my bill, and on the packages that are delivered, and trying to make sure that you are a legit company, not just a scam, thank you for your help.
Date: 7.24.2010
Author: Gloria

Hello,

Your order is on the way, it was shipped out on the 20th to:

Gloria Dominguez
71 Pendleton Pl
Staten Island, NY 10301-1220

USPS can take up to 7 business days.

If you have not received it by then contact us again. Thanks!

Hi I still have not received my order you guys said it was shipped our on July 20th I even got a tracking number sent along with it however when I called USPS to track down my order they told me no order was ever shipped out with that tracking number please email me back right away that was a gag gift for our fathers 60th birthday please tell me what happened to my order and why USPS says they have no record of that tracking number thank you very much
Date: 7.23.2010
Author: Ashlee Robinson

Hello,

It shipped out on the 17th to:

Ashlee Robinson
po box 224
Benedict, MD 20612

If you still have not received it, let us know asap.

Thanks!

i ordered a sonogram from you guys monday july 12th and i paid 8.95 extra to have it sent within 3 to 5 days and i still have not received it yet. what is going on? you charged my card and its been almost 2 weeks and i still havent received anything
Date: 7.21.2010
Author: donna lorenz

REPLY:

Hi Donna - We processed your order and you should have received an email that it was shipped out. Thanks.

*************

hi can u let me know that you got the details that i wanted on my order? sorry bein a pain in A##! thanks pls let me know. L.D
Date: 7.21.2010
Author: caramal

REPLY:

Hello - Contrary to what you may have read, we do not run a fraudulent business. If a customer has an issue or request, we do our best to assist the customer.

International shipments can take a long time due to Customs. We have quite a few UK customers.

Thanks.

*****************

i would like to order the baby scan pictures of the twins im just slightly put off by the comments people are leaving about being charged twice for their product or being charged and then being informed they were never charged in the first place also as i live in the uk what is the general delivery time because 30 days as you have suggested in your faq's is far too long for me can you assure me this site isnt fraudulent as some people are suggesting on blogs they have written about your site and rough estimate on recent delivery times to the uk
Date: 7.20.2010
Author: Gloria

REPLY:

You're welcome!

***************

Oops my bad everything is fine I just got the tracking info on my order thank you very much you guys are awesome!!!!
Date: 7.20.2010
Author: Gloria

REPLY:

Hi - The credit card payment was accepted on our end. Your order will be shipped out today and so you should receive it within a few days. No need to do anything further except wait to receive your order. Thanks!

************

Hi thanks for responding were you guys able to bill my sisters card no problem? If so when will I receive my order? Or should I cancel this order and reorder the item I purchased? Sorry for being such a pest again thanks
Date: 7.20.2010
Author: Gloria

REPLY:

Hi Gloria - I apologize for the delayed reply. The payment went through but billed to Gloria. Your order is being processed. Thanks.

********************

Hi I've been writing to you guys to find out if my card payment and order is ok please respond back to me as soon as possible thank you very much.
Date: 7.20.2010
Author: Lindy Claborn

REPLY:

Hi Lindy - Glad to know you are repeat customers. We apologize you weren't satisfied with the book. Please return the book to us and we will try to send you the replacement by the July 30.

The return address is:
9594 - 1st Ave NE #297
Seattle, WA 98115

Thanks!!

****************

My boss orders from you on several times before and we love it. However, this time we got Everything I know about ABOUT medical Billing software with picture on it. The picture came out fine but print was horrible. The color was faded and scratched and the pages had black marks on them plus the book was bent in the corner. Not the quality we normal get from you. We need a replacement here before 30th. Is this possible?
Date: 7.19.2010
Author: debra pinero

REPLY:

Hi Debra - No payment has gone through yet, so no order has been processed. When you are ready to pay, go ahead and resubmit your order. Thanks!


**********************

hi again...one mor question . remember imentioned id order when i receive my own check card. well can i cancel this order and i dont care about the funds. if you guys got the money from the prepaid card thats fine . its only 43.85. you guys can keep it for the inconvience i put you folks thru by submitting address's that dont match.let me know igf i can cancel my order..aloha
Date: 7.17.2010
Author: debra pinero

REPLY:

Hi Debra - Your order has not been completed or processed. When a card is declined, the credit card bank will still hold the funds. You will need to contact your credit card company to fix this. Thanks!

********************

we ordered ultra sound & pregnancy paper and it didnt go through but it charged my credit card, will i get my shipment?
Date: 7.14.2010
Author: Paul

Reply:

No problem. We see you are framing the newspaper, so we are shipping it rolled up in a tube so that there are no creases. Enjoy!

I just ordered a fake newspaper from you guys. I will be using it to propose to my girlfriend. Seeing how we live together, is it possible to discreetly mail it with no company name on the outside of the package? Or at the very least, can it only say TrixiePicGraphics? I'm afraid she'll get the mail before I do and the surprise will be ruined when she inquires about "FakeNewspapers." Thanks for the effort and I look forward to the fake newspaper!
Date: 7.9.2010
Author: DONNA LORENZ

REPLY:

Hi Donna - We've been told that our paternity/DNA test documents look very genuine. We hope you order one from us! Thanks!

*****

HI THERE, IM HAVING A DILEMMA, SEARCHED THE NET AND IM WARY! HOW CONVINCING ARE YOUR PATERNITY TESTS? I NEED VERY VERY CONVINCING. CAN YOU HELP?...
Date: 7.9.2010
Author: John Doe

REPLY:

We apologize you are having difficulties navigating through the website. At the bottom of each product page, there is a form to create your customized product. You enter details into the different fields and add attachments if given the option. Then directly below that there is a Submit button. From there, you will eventually be led to enter payment details to complete your order. Hope this helps.

****

I have no idea how to even order anything here. The directions on the site and incomprehensible and the customer service involves posting here? I go around and around and around clicking links, nowhere so I see where to submit anything. If you go out of business it'e because you have ceased to function as one. I would really like to use your service but I have no clue how to go about doing it. I fully expect a snippy answer because that's what it seems to be about, no phone calls, no emails. No way am I putting my real name and address on here.
Date: 7.8.2010
Author: David wenger

Reply:

They went out in a flat envelope seperate from the puzzle. Glad you enjoy it!


Thanks!

Hey Guys,
Happy with the Crossword puzzle I ordered! Thank you. I did not receive any clue pages. Thank you in advance for your prompt attention.

David
Date: 7.3.2010
Author: John Doe

Reply:

This is why we use forum based customer service.

People like this guy from IP: 70.113.56.249

OrgName: Road Runner HoldCo LLC
OrgID: RRSW
Address: 13241 Woodland Park Road
City: Herndon
StateProv: VA
PostalCode: 20171
Country: US

ReferralServer: rwhois://ipmt.rr.com:4321

NetRange: 70.112.0.0 - 70.127.255.255
CIDR: 70.112.0.0/12
NetName: RRSW
NetHandle: NET-70-112-0-0-1
Parent: NET-70-0-0-0-0
NetType: Direct Allocation
NameServer: DNS1.RR.COM
NameServer: DNS2.RR.COM
NameServer: DNS3.RR.COM
NameServer: DNS5.RR.COM
NameServer: DNS6.RR.COM
Comment:
RegDate: 2004-09-17
Updated: 2006-06-06

OrgAbuseHandle: ABUSE10-ARIN
OrgAbuseName: Abuse
OrgAbusePhone: +1-703-345-3416
OrgAbuseEmail: abuse@rr.com

OrgTechHandle: IPTEC-ARIN
OrgTechName: IP Tech
OrgTechPhone: +1-703-345-3416
OrgTechEmail: abuse@rr.com

Its called a forum, and no one is forced to use it.

Thanks for writing in!

I'm really shocked that your company decides it's ethical and moral to post all correspondence and emails to and from your customers where the public can see it. I found out about your site by searching for one of my friends, and near the top of the search results was a page written by your organization. The opinions stated were not only disrespectful toward a someone who was a customer of yours, but you included verbatim correspondence which still had the message at the bottom stating "This email is intended for the use of the adressee only," along with "replies to this email are not private." I can't imagine why you chose to include her full name, full purchase details, full address and phone number, most of her email address and her shipping details.

I assume you think warning people that their information will be used against them justifies doing so? Expect to lose business over this practice.
Date: 7.1.2010
Author: Sal

Reply:

We see you found the 4 to 6 week ultrasounds ok.

i would like an ultrasound scan of 5 weeks, is this possible? The scans all look to be of a pregnancy with a baby not a 5week feotus. Please can you point me in the right direction
Date: 6.26.2010
Author: Bob

Reply:

You can go here: http://www.trixiepixgraphics.com/newspapers/submit_custom_image.html
for a ton on info on how to purchase and submit your own layout image.

13.5 by 23.5 inches (portrait orientation, of course)

If your page layout program allows you to choose a resolution in "preferences" or "page setup" or some such while you're initially setting up your file, choose a resolution of 150 dpi.

White is not a color that printers can print, it will not affect the newspaper.

Thanks for writing in!
I'm interested in obtaining a completely customized front page for a standard size newspaper, including a header and freedom of images, etc. If I were to send you an image file which included the text and everything that would be printed, what is the exact format the image should be in? I read somewhere that image files are easy for you to work with and I specifically need to know exactly what size the image will need to be to assure the highest level of quality. Also, I'd like a price quote for this front portion of the paper (fully customized). Also, if I were to provide an image file, with a white background, wouldn't this take away from the newsprint look? I'm trying to find the best way to go about this. Perhaps you would recommend your template? Thank you for your assistance.
Date: 6.25.2010
Author: Jen

REPLY:

Hello. We shipped exactly what you ordered which were 9-12 week ultrasounds, which is of a smiling baby. What we can do this ONE TIME ONLY is create a 10-13 week ultrasound in acetate transparency and you will only have to pay a service fee of $7.50 plus shipping charges. If after receiving that, you still want additional changes, you will have to submit completely new orders. If you want the 10-13 week ultrasound, please go to this page:

http://www.trixiepixgraphics.com/extras/re_ship.html
And click on RE-SHIP A DOMESTIC ORDER NOW

Thanks.

*******************

I recieved my order the information was right but i didn't like that the baby picture was smiling the baby was supposed to be 10 week baby with the body not just the face small not big i really hope you all could change it just this one time and a acetate transparent instead of gloss. please get back to me.
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