Refund Policy

Since our company is offering customized and personalized goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing. Please make sure that you’ve carefully read all relevant product descriptions carefully, proof and reproof read your submissions. We only make exceptions with this rule when we make a mistake.

Privacy Policy

Your Privacy
We are committed to protecting your privacy. We only use the information we collect about you to process applications and to provide support to our customers. Please read on for more details about our privacy policy. 

What information do we collect? How do we use it?
When you submit an form, we know your contact name, e-mail address, mailing address, and information to create your product.

How do we protect your information?
This shopping cart is hosted on a secured server that does not allow access to the public. Firewalls passwords, and encryption technology protect the information about our customers we collect and store.

What about “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We do not place any cookies on your computer or record any information about our visitors other than anonymous technical data used for statstical purposes only.

Will you disclose the information it collects to outside parties?
We do not sell, trade, rent or publish your personal information to any third party. 

In Summary
We are committed to protecting your privacy. We do not sell, trade, rent or publish any personal information.

Your Consent
If we make any changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Questions and Feedback
If you have any questions or feedback related to our Privacy Policy, please email us at customer service at trixiepixgraphics .com
Thank you!

Shipping Policy:

Where’s My Order!?
How Soon Can I Get My Order!?

About Shipping: 
Choose the appropriate option during checkout

NOTE: Orders shipped via USPS will not usually show current tracking data until one or several days AFTER your order arrives (Thanks, USPS!) 

USPS tracking page

Go here if your item has been returned to us domestically

To have an INTERNATIONAL order re-shipped, please contact us

NOTE: Any and every reference to “days” means BUSINESS DAYS, not weekends, not holidays

TRACKING NUMBERS: (All)
Tracking numbers are sent to the customer BY THE CARRIER, and NOT by us. We will NOT send out duplicate tracking numbers if the customer loses the one they are sent. Due to the sheer number of customers who lose their tracking numbers, sending out new ones would require that we pay someone to do this several hours per day.. Thank you for understanding.

RUSH: (Domestic) 
If you choose “RUSH” your order will usually be manufactured and shipped within 24 hours (an exception might be, say, a fake, complete magazine or a very large order) and will ship out by Overnight (except Puerto Rico and other areas where Overnight service is not available). In any case, when we receive “RUSH” orders, we basically drop everything and process that order as quickly as is humanly possible. This may still take approximately 2-3 days to arrive, depending on what time of day the order actually leaves the shop, holidays, weekends, etc.

Any Other Method: (Domestic) 
If you choose any other shipping option or mode, your order will usually be manufactured within 24 hours, but depending on workloads may not be manufactured for up to approximately 72 hours; then shipped, in 3-7 days after they’re shipped.

International
International shipping is back! International orders can take from 5 to 30 days FROM THE TIME THEY’RE SHIPPED! International orders can get hung up in Customs for indeterminate amounts of time (Australia, surprisingly, is the worst for this). One caveat for International customers, however: We’re unable to buy insurance on shipments to certain countries.

WE RESERVE THE RIGHT TO CANCEL CERTAIN INTERNATIONAL ORDERS AT OUR DISCRETION.

eCheck
Orders paid for by eCheck will NOT ship out until the eCheck clears.

Christmas 2012 
Christmas in 2012 falls on a Tuesday. Orders placed during the year 2012 are “iffy” at best. Since the Mayan calendar (and others) mysteriously stops at December 21st, 2012. A huge meteor strike? Angry aliens? Bird flu? We’re not sure.

Our #1 most-asked question is: “How soon can I get my order?”

We cannot possibly say this enough times:

Please order early enough that if something happens to your order enroute, there will be time to reprint and re-ship it before your deadline.

All shipping is via the carrier of our choice and may change from order to order. As of 2007 we are tending to use USPS.

We no longer offer “Two-Day” or “Three-Day” service because as often as not, the carrier can’t deliver on time anyway. Sure they “guarantee” their delivery times.

Unclaimed Orders

We receive a fairly large number of returned orders marked “undeliverable” or “unclaimed”. These are held for 30 days, then discarded, unopened. If you haven’t received your order please check the tracking system to see if it has been returned to us. If so, you may reclaim it simply by paying for shipping back to you at a valid address.

Items will be returned to us if unclaimed.

Orders are often returned to us due to insufficient address info, or marked “unclaimed”.

To have a DOMESTIC order re-shipped, please click here

To have an INTERNATIONAL order re-shipped, please contact us

For more information about “missing” orders click here

Fake Magazines may take up to five or six days to process.
They are more labor-intensive than other products.